TERMS & CONDITIONS – Veltara Tiles

Effective Date: November 15, 2025
Website: www.veltara.com.au
Business Name: Veltara Pty Ltd
ABN: 74 689 483 930

1. General Information

By accessing and using this website, you agree to comply with these Terms & Conditions. These terms apply to all purchases made through our online store.

2. Products

All product descriptions, specifications, and images are provided for reference only. Colour and texture may vary due to screen settings and natural variations. It is the customer’s responsibility to confirm suitability before purchase.

3. Pricing & Payment

Prices are in AUD and include GST. Payment must be completed at checkout via secure methods. We reserve the right to update prices without notice. Payment Security Disclaimer: We use secure payment gateways, but Veltara is not responsible for any unauthorised access to your payment information outside our control.

4. Delivery Policy – Veltara

Delivery is not included automatically and must be arranged separately. Veltara will coordinate delivery through accredited third-party transport companies upon request. Delivery fees vary depending on location, weight, and order size. Customers are required to contact us to receive a delivery quote and confirm availability before finalising purchases.

5. Stock Availability

In case of stock unavailability, Veltara reserves the right to offer an alternative product or cancel the order with a full refund.

6. Order Changes & Cancellation

Orders cannot be cancelled once dispatched. Contact us immediately for any changes before dispatch.

7. Returns & Refunds

Returns accepted within 7 days for unopened boxes in original condition. Customer pays return shipping. Refunds will only be processed if returned products are unused, in original packaging, and in resalable condition. Items that have been opened, damaged, or altered will not qualify for a refund.

8. Change of Mind

Returns for change of mind are not accepted once the order has been dispatched. Cancellation or modification is only possible before dispatch.

9. Faulty or Defective Products

If you receive tiles that are faulty or damaged upon delivery, you must notify Veltara within 48 hours of receiving your order.
We will arrange for inspection and, if confirmed defective, offer a replacement or refund at no additional cost. Faults caused by incorrect installation, misuse, or handling after delivery are not covered. Claims made after tiles have been installed will not be accepted.

10. Incorrect or Wrong Products

If you receive tiles that do not match your order (wrong colour, size, or design), you must notify Veltara within 48 hours of delivery. We will verify the claim and, if confirmed, arrange for the correct product or issue a refund at no extra cost. All items must be returned unused, in original packaging, and in resalable condition. Claims made after tiles have been installed will not be accepted.

11. Customer Responsibility Before Installation

Customers must inspect all tiles upon delivery and before installation. Veltara accepts no liability for costs related to removal, reinstallation, labour, or additional materials if tiles are installed without prior verification. Claims for colour, size, or design variations will not be accepted after installation. It is the customer’s duty to check all boxes before any tile is fixed to walls or floors.

12. Limitation of Liability

Veltara is not liable for delays caused by factors beyond our control (e.g., weather, transport issues). We are not responsible for installation errors, damages after delivery, or any consequential costs (including tiler fees, demolition, or project delays).
Indirect Loss Disclaimer: We are not liable for indirect, incidental, or consequential damages, including loss of profits or business interruption.

13. Intellectual Property

All images, text, and content on this site are the property of Veltara and cannot be reproduced without written consent.

14. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account login details and for all activities under their account.

15.Prohibited Use

You agree not to use the website for unlawful purposes or to interfere with its operation

16.Governing Law

These terms are governed by the laws of Western Australia. Any disputes will be resolved under WA jurisdiction.

17.Force Majeure

Veltara shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or transport disruptions.

18.Australian Consumer Law

Nothing in these Terms & Conditions excludes or limits your rights under the Australian Consumer Law (ACL).

19.Warranty Disclaimer

All products are sold “as is” except where statutory warranties apply under ACL. Veltara does not provide additional warranties beyond those required by law.

20.Changes to Terms

We may update these terms at any time. Please review periodically.

Effective Date: November 15, 2025
Compliant with Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

1. Commitment to Privacy

Veltara is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the APPs.

2. Information We Collect

Name, address, email, phone number. Order details and payment info (last four digits only). Website usage data (cookies, IP address). Marketing preferences.

3. How We Collect Information

Directly from you when you place an order, create an account, subscribe to our mailing list, or contact us. Automatically via cookies and analytics tools. From third-party service providers (e.g., payment gateways, delivery partners).

4. How We Use Your Information

Process and deliver your orders. Communicate with you about purchases and promotions. Improve our website and customer experience. Comply with legal obligations.

5. Disclosure of Personal Information

Shared only with delivery partners, payment processors, and IT providers. We do not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Data is stored on secure servers with encryption and access controls.

7. Cookies and Analytics

Our website uses cookies to improve functionality and analyse traffic. You can disable cookies in your browser settings, but this may affect site performance.

8. Marketing Consent & Opt-Out

You may opt out of marketing communications by clicking ‘unsubscribe’ or contacting us directly.

9. Data Retention

Personal information is retained only as long as necessary for business or legal purposes.

10. Children’s Privacy

Our website is not directed to individuals under 18 years of age.

11. Cross-Border Disclosure

If data is transferred outside Australia, we ensure equivalent privacy protections.

12. Access and Correction

You have the right to access and correct your personal information. Contact us at info@veltara.com.au.

13. Complaints

If you believe we have breached the APPs, contact us at info@veltara.com.au. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically for changes.